As PUPA Academy, we are dedicated to considering all types of customer notifications in accordance with our Customer Satisfaction Principles, caring for them, and resolving them in a solution-oriented manner.
OUR PRINCIPLES
- Being open to negative notifications and requests from our customers,
- To approach all negative notifications and requests in an objective, fast, clear and reassuring way, with a solution-oriented approach,
- Establishing communication channels with the relevant parties, ensuring that the information flow and traceability, the measures to be taken for customer demands and the development processes are clearly traceable,
- To provide customer-oriented solutions by learning the expectations and suggestions of our customers, by conducting product and service satisfaction measurement studies,
- In line with the demands and suggestions from our customers and employees; to identify improvement opportunities in products, services, systems and processes and to carry out the necessary studies,
- Establishing measurement and evaluation systems to identify areas open to improvement and increase efficiency in order not to repeat dissatisfactions and to create permanent solutions,
- To protect the information of our customers in accordance with our information security policy.
